Tiles will be shrink wrapped on a pallet and delivered to the ground level edge of your property (curbside). The driver will NOT be able to assist getting the tiles into your property due to insurance purposes. Orders under 20kg weight will be delivered with a parcel courier.
When ordering Tile Samples you will receive a small cut sample either 10cm x 10cm or 15cm x 15cm.
We hope that you will be pleased with the tiles that you have bought from Tiles-Direct. If you wish to return any goods to us, it must be returned to us in re-saleable condition, in its full original carton/box and the range is still for sale via our website. The customer will be responsible for organising the return of the goods to our distribution warehouse return centre within 30 days of the delivery date. The refund will be processed within 3-5 working days following our receipt of the re-saleable items.
There will be a restocking charge of 10% of the goods returned.
If the goods are not in a re-saleable condition when they arrive back with us, Tiles-Direct reserve the right to amend the amount of the refund based on the value of re-saleable goods.
If you decide to return an entire order, costs will need to be deducted for the delivery, and the return costs.
Delivery charges vary for the following postcodes and will be delivered between 5-7 working days to the following postcodes: GY, HS, IM, IV41,IV30, IV42, IV44 – 49, IV55, IV56, JE, KA27 – 29, KW1 – 14, KW15 – 17, PA21 – 38, PA20, PA40+, PH9, PH15 – 20, PH32 – 44, PH49, PH50, TR21 – 25, ZE.
Vehicle Size & Access
7.5 TONNE TRUCK
18 TONNE TRUCK
The best way to determine if a lorry can access your home/business address is whether you have a bin vehicle collecting from outside your premises.
Wide enough access - to accept large delivery lorries (minimum 2.8m)
No obstacles - free of obstacles that could obstruct delivery (e.g. low hanging tree branches)
No Inclines - the delivery area should be flat, rather than a steep slope
Hard & level surface - hand pallet trucks only operate on hard flat surfaces, not loose ground such as grass or gravel
Turning space - ample room to manoeuvre and position the lorry
You MUST advise if there are any parking or time restrictions at the delivery point.
General Delivery Information
From our carrier you will receive a text message on the day of the delivery with a 2 hour delivery window. If there any changes or delays you will receive an update via text.
If you have any doubts regarding the condition of the delivery, Please ensure to sign for the goods “UNCHECKED”.
You must be available to accept delivery on the date you have requested, failure to do so will result in paying for a re delivery charge.
Due to insurance and health and safety regulations we are unable to transport goods into a Customer’s property
We offer a delivery service to most countries around the world, please email your requirements.
For Quotations: quotations@tiles-direct.com
For Breakages: breakages@tiles-direct.com
We accept payments over the internet, by phone, fax and mail. We accept Visa, MasterCard, Diners, JCB and all the major credit cards.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send an email to us at info@tiles-direct.com.
All Tiles-Direct.com employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department.
Credit Card details are only required during a purchase from our website. The details are collected on Secure Trading' secure site and only used for processing by Secure Trading. We do not see or store your credit card details on our site.
We use secure trading to verify your credit card billing information, in order to ensure that the user is the person identified on the credit card and to insure against fraud.
