Seasonal Standard Delivery - Due to additional bank holidays we will not be delivering orders on the following days.
1st of January 2021
FREE DELIVERY - orders over £499.00, will take up to 2-3 working days (excluding Scottish Highlands and Lowlands).
STANDARD DELIVERY - £39.00 for orders under £499.00, will take up to 2-3 working days (excluding Scottish Highlands and Lowlands).
NOTE: There will be an extra charge for the following postcodes:
AB, DD, IV, KW, PH, FK, FY, TR, PA, KA, LL, PO, SA, CA, DG, EH, EX, G, LD, ML, PL, SY, TA, TD AND TQ.
NOTE: *Tiles over 20kg weight will be shrink wrapped on a pallet and delivered to the ground level edge of your property. The driver will NOT be able to assist getting the tiles into your property due to insurance purposes.Tiles under 20kg weight will be delivered with a parcel courier by hand.
SAMPLE DELIVERY - You can order sample tiles for free - simply click on 'Request tile sample' on the related products page.
We will despatch Sample Request with Royal Mail normally within 2 working days.
Please Note: The Samples are sent in a 15cm x 15cm
Information on Vehicle Size & Access for delivery
☐7.5 TONNE TRUCK
☐18 TONNE TRUCK
The best way to determine if a lorry can access your home/business address is whether you have a bin vehicle collecting from outside your premises.
Wide enough access - to accept large delivery lorries (minimum 2.8m)
No obstacles - free of obstacles that could obstruct delivery (e.g. low hanging tree branches)
No Inclines - the delivery area should be flat, rather than a steep slope
Hard & level surface - hand pallet trucks only operate on hard flat surfaces, not loose ground such as grass or gravel
Turning space - ample room to manoeuvre and position the lorry
You MUST advise if there are any parking or time restrictions at the delivery point.
General Delivery Information
From our carrier you will receive a text message on the day of the delivery with a 2 hour delivery window. If there any changes or delays you will receive an update via text.
If you have any doubts regarding the condition of the delivery, Please ensure to sign for the goods “UNCHECKED”.
You must be available to accept delivery on the date you have requested, failure to do so will result in paying for a redelivery charge or alternatively you can collect from our carriers depot.
Due to insurance and health and safety regulations we are unable to transport goods into a Customer’s property.
We offer a delivery service to most countries around the world, please email your requirements
For General Enquiries: firstname.lastname@example.org
For Breakages: email@example.com
For Complaints & Delivery Issues: firstname.lastname@example.org