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Returns Policy

If you wish to return any goods to us, it must be returned to us in re-saleable condition, in its full original carton/box and the range is still for sale via our website.

There will be a restocking charge of 10% of the goods returned. If you require Tiles-Direct to arrange the collection of tiles to be returned, the cost of haulage will also be deducted from the total refund (these costs can all be agreed before deciding if you want to return your tiles).

If the goods are not in a re-saleable condition when they arrive back with us, Tiles-Direct reserve the right to amend the amount of the refund based on the value of re-saleable goods.

If you decide to return an entire order, costs will need to be deducted for the delivery, and the return costs.

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